Shipping policy

Shipping Policy

Thank you for shopping with Kitsu.

All products are made to order and produced specifically for each customer after an order is placed.

Processing Times

Orders are typically processed and produced within 2–7 business days before shipment.

Processing times may vary during holidays, promotional periods, or due to high order volumes.

Shipping Times

Estimated shipping times vary depending on the destination country and shipping method selected at checkout.

Estimated delivery times are provided as guidelines only and are not guaranteed.

Tracking Information

When available, tracking information will be sent to the email address provided during checkout once the order has been shipped.

Customs, Duties, and Import Taxes

Customers are responsible for any customs duties, import taxes, or fees that may apply in their country. These charges are determined by local customs authorities and are not controlled by Kitsu.

Delays

While we do our best to ensure timely delivery, Kitsu is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing an order. Kitsu is not responsible for orders shipped to an incorrect address provided by the customer.