Refund policy

Return & Refund Policy

At Kitsu, every product is made to order especially for you. Because of this, we do not accept returns, exchanges, or refunds for incorrect size selection, change of mind, buyer's remorse, or personal preference.

Custom-Made Products

All Kitsu products are produced only after an order is placed. As each item is made specifically for the customer, returns and refunds are not available for non-defective products.

We strongly recommend reviewing our size guides before placing an order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery at kitsu.shoppu@outlook.com.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos showing the problem

Once reviewed, we may offer a replacement or refund at no additional cost.

Exchanges

As all products are made to order, we do not offer exchanges for size, color, or preference changes after an order has been placed.

Order Cancellations

Orders may only be canceled within 12 hours of purchase and before production begins. Once production has started, cancellations are no longer possible.